1. Acceptance of Terms
By accessing or using our website, mobile applications, and services (collectively, the "Services"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Services.
Important: These terms constitute a legally binding agreement between you and TravelWebsite.com. Your use of our Services indicates your acceptance of these terms.
2. Definitions
| Term |
Definition |
| "Services" |
Our website, mobile applications, booking platform, and all related services |
| "User" / "You" |
Any individual or entity accessing or using our Services |
| "Booking" |
A reservation made through our platform for hotel accommodations |
| "Hotel Partner" |
Hotels, resorts, and accommodations listed on our platform |
| "Content" |
All text, images, videos, reviews, and other materials on our platform |
| "Account" |
Registered user profile enabling access to certain features |
3. Eligibility
| Criteria |
Requirement |
Verification |
| Age |
18 years or older |
Date of birth verification |
| Legal Capacity |
Competent to enter into contracts |
Self-declaration |
| Residence |
Worldwide (with some regional restrictions) |
IP/location check |
| Account Status |
Not previously suspended/terminated |
Database verification |
4. Account Registration
| Requirement |
Description |
Consequences of Non-compliance |
| Accurate Information |
Provide true, accurate, and complete information |
Account suspension/termination |
| Password Security |
Maintain confidentiality of login credentials |
Liability for unauthorized access |
| One Account Per User |
No multiple accounts without permission |
All accounts may be terminated |
| Timely Updates |
Keep account information current |
Service interruptions possible |
5. Booking Terms
| Aspect |
Terms |
User Responsibility |
| Booking Confirmation |
Booking is confirmed upon payment completion and email confirmation |
Verify all details in confirmation email |
| Room Availability |
Subject to hotel confirmation; we don't guarantee availability |
Check real-time availability before booking |
| Special Requests |
Requested but not guaranteed unless confirmed |
Contact hotel directly for critical requests |
| Check-in/Check-out |
Standard times per hotel policy; early/late subject to availability |
Arrive within check-in time; inform hotel of late arrival |
| Guest Information |
Accurate guest details required for all occupants |
Provide valid ID at check-in |
| Group Bookings |
Special terms apply for 5+ rooms; contact support |
Disclose group booking at time of reservation |
6. Payments & Fees
| Fee Type |
Amount |
When Charged |
Refundable |
| Booking Amount |
As displayed at checkout |
At time of booking |
Per cancellation policy |
| Service Fee |
Included in total price (varies) |
At time of booking |
Non-refundable |
| Taxes (GST) |
12% on total booking amount |
At time of booking |
As per tax laws |
| Convenience Fee |
₹99 for debit/credit cards |
At time of booking |
Non-refundable |
| Cancellation Fee |
As per cancellation policy |
At time of cancellation |
N/A |
| Modification Fee |
₹500 per change (if applicable) |
At time of modification |
Non-refundable |
| No-show Fee |
100% of booking amount |
After check-in time |
Non-refundable |
Currency Note: All prices are in Indian Rupees (INR) unless otherwise specified. International transactions may incur additional currency conversion fees from your bank.
7. Cancellation & Refunds
| Cancellation Timeline |
Refund Amount |
Processing Time |
Exceptions |
| > 7 days before check-in |
100% refund (minus service fee) |
7-10 business days |
Non-refundable bookings excluded |
| 3-7 days before check-in |
75% refund |
7-10 business days |
Peak season exceptions |
| 24-48 hours before check-in |
50% refund |
7-10 business days |
Last-minute bookings |
| Within 24 hours of check-in |
No refund |
N/A |
Medical emergencies with proof |
| No-show |
No refund |
N/A |
None |
8. User Conduct
| Expected Behavior |
Description |
| Respectful Communication |
Treat other users, hotel staff, and our support team with respect |
| Honest Reviews |
Provide genuine, unbiased reviews based on actual experience |
| Accurate Information |
Provide truthful information in all communications |
| Compliance with Laws |
Follow all applicable laws and regulations |
| Hotel Rules |
Respect hotel policies and property rules during stay |
9. Prohibited Activities
| Activity |
Status |
Consequence |
| Fraudulent bookings |
Prohibited |
Legal action, permanent ban |
| Using fake identities |
Prohibited |
Account termination |
| Reselling bookings |
Restricted |
Booking cancellation |
| Automated scraping |
Prohibited |
IP ban, legal action |
| Harassment of staff |
Prohibited |
Immediate ban |
| Posting false reviews |
Prohibited |
Account suspension |
| Commercial use without permission |
Restricted |
Legal action |
| Hacking or phishing |
Prohibited |
Criminal prosecution |
10. Intellectual Property Rights
| IP Type |
Owner |
Usage Rights |
Restrictions |
| Website Content |
TravelWebsite.com |
Personal, non-commercial viewing |
No reproduction, distribution |
| Logo & Branding |
TravelWebsite.com |
Not permitted without license |
No use in any form |
| User Reviews |
User (with license to us) |
We may display, promote |
You retain ownership |
| Hotel Photos |
Hotels/Partners |
Viewing on platform only |
No downloading, reuse |
| Software/Code |
TravelWebsite.com |
No rights granted |
No reverse engineering |
11. Third Party Services
| Service Provider |
Service |
Terms Apply |
Our Liability |
| Hotels |
Accommodation |
Hotel's own terms |
Limited (pass-through) |
| Payment Gateways |
Payment processing |
Gateway's terms |
None for gateway issues |
| Google Maps |
Location services |
Google's terms |
None for map accuracy |
| Review Platforms |
Guest reviews |
Platform's terms |
None for third-party content |
12. Disclaimers
AS-IS BASIS: Our services are provided "as is" without warranties of any kind, either express or implied.
| Disclaimer |
Explanation |
| Hotel Accuracy |
We don't guarantee accuracy of hotel information provided by partners |
| Photo Accuracy |
Photos are representative; actual room may vary |
| Price Changes |
Prices subject to change until booking is confirmed |
| Service Availability |
We may modify or discontinue services without notice |
| Third Party Content |
Not responsible for content on external sites |
13. Limitation of Liability
| Situation |
Our Liability |
Maximum Damages |
| Booking errors |
Limited to booking amount |
₹10,000 or booking value |
| Technical issues |
None for temporary issues |
₹0 |
| Hotel overbooking |
Assistance only, no liability |
₹0 |
| Data breach |
As per privacy policy |
As per law |
| Third party actions |
None |
₹0 |
| Consequential damages |
Not liable |
₹0 |
Important: We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
14. Indemnification
You agree to indemnify and hold harmless TravelWebsite.com, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from:
- Your violation of these Terms
- Your use of our Services
- Your violation of any law or third party rights
- Your content posted on our platform
- Your conduct during hotel stays
15. Termination
| Termination Reason |
Notice Period |
Effect on Bookings |
| By user (voluntary) |
Immediate |
Existing bookings remain valid |
| Terms violation |
Immediate |
May cancel bookings without refund |
| Inactive account |
30 days notice |
N/A |
| Business closure |
As per law |
Refunds as applicable |
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Jurisdiction: All legal proceedings shall be conducted in English. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. Dispute Resolution
| Step |
Process |
Timeline |
| 1. Customer Support |
Contact our support team first |
1-3 business days |
| 2. Escalation |
Escalate to customer service manager |
3-5 business days |
| 3. Mediation |
Voluntary mediation before legal action |
15 days |
| 4. Arbitration |
Binding arbitration in Mumbai |
30-60 days |
| 5. Courts |
If arbitration fails |
As per court schedule |
18. Changes to Terms
| Version |
Effective Date |
Key Changes |
Notification |
| 4.0 |
Feb 24, 2026 |
Updated payment terms, added arbitration clause |
Email, site notice |
| 3.0 |
Jan 15, 2025 |
Revised cancellation policy, added fee structure |
Email |
| 2.0 |
Mar 10, 2024 |
Expanded prohibited activities, updated liability limits |
Site notice |
| 1.0 |
Jun 01, 2023 |
Initial terms of use |
Site notice |
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.