1. Introduction
Welcome to our Privacy Policy. This policy describes how we collect, use, process, and disclose your personal information across our websites, mobile applications, and other services. By using our services, you agree to the collection and use of information in accordance with this policy.
Our Commitment: We are committed to protecting your privacy and ensuring transparency in how we handle your data. We comply with applicable data protection laws including the GDPR, CCPA, and local regulations.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
| Category |
Data Type |
Purpose |
Legal Basis |
Retention Period |
| Personal Information |
Name, Email, Phone Number, Date of Birth |
Account creation, booking confirmation, customer support |
Contract performance |
Active account + 3 years |
| Booking Details |
Travel preferences, room choices, special requests |
Process bookings, personalize experience |
Contract performance |
7 years (tax compliance) |
| Payment Information |
Card details, UPI ID, billing address |
Process payments, prevent fraud |
Legal obligation |
As required by law |
| Identification |
Passport, Driver's License, Government ID |
Hotel check-in, legal compliance |
Legal obligation |
Post-stay + 3 years |
| Location Data |
GPS coordinates, IP-based location |
Find nearby hotels, personalize offers |
Consent |
30 days |
| Device Information |
IP address, browser type, device model, OS |
Service optimization, security |
Legitimate interest |
6 months |
| Usage Data |
Pages visited, clicks, time spent |
Improve user experience |
Legitimate interest |
12 months |
| Communications |
Chat logs, email history, call recordings |
Customer service, quality assurance |
Legitimate interest |
2 years |
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose |
Data Used |
Legal Basis |
| Provide Booking Services |
Personal info, booking details, payment info |
Contract performance |
| Customer Support |
Contact info, booking history, communications |
Legitimate interest |
| Personalization |
Usage data, preferences, location |
Consent |
| Marketing Communications |
Email, phone, preferences |
Consent/Opt-in |
| Fraud Prevention |
Device info, payment data, usage patterns |
Legal obligation |
| Analytics & Improvement |
Usage data, device info |
Legitimate interest |
| Legal Compliance |
All relevant data |
Legal obligation |
4. Information Sharing
We may share your information with the following categories of recipients:
| Recipient |
Data Shared |
Purpose |
Security Measures |
| Hotels & Property Owners |
Name, contact, booking details, special requests |
Fulfill your booking |
Data processing agreements |
| Payment Processors |
Payment info, billing details |
Process transactions |
PCI DSS compliance |
| IT Service Providers |
All data as needed |
Infrastructure, support |
Strict confidentiality |
| Marketing Partners |
Anonymized usage data |
Campaign optimization |
Aggregated only |
| Legal Authorities |
As required by law |
Legal compliance |
Court orders only |
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
| Cookie Type |
Purpose |
Duration |
Third Party |
Opt-out Method |
| Essential |
Authentication, security, session management |
Session / Persistent |
No |
Cannot opt out |
| Analytics |
Page visits, click tracking, performance |
Up to 2 years |
Google Analytics |
Browser settings |
| Preferences |
Language, currency, saved searches |
1 year |
No |
Cookie settings |
| Marketing |
Personalized ads, retargeting |
90 days |
Google, Facebook |
Ad preferences |
| Performance |
Load times, error tracking |
30 days |
New Relic |
Browser settings |
| Social Media |
Share buttons, embedded content |
Varies |
Meta, Twitter |
Platform settings |
Cookie Management: You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Third Party Services
We integrate with various third-party services to provide our services:
| Service Provider |
Service Type |
Data Shared |
Privacy Policy |
Location |
| Google LLC |
Analytics, Maps, Ads |
Usage data, IP address |
Link |
USA |
| Meta Platforms |
Social plugins, Ads |
Usage data, device info |
Link |
USA |
| Razorpay |
Payment processing |
Payment details |
Link |
India |
| Amazon Web Services |
Cloud hosting |
All encrypted data |
Link |
Multiple |
| Salesforce |
Customer support |
Contact info, tickets |
Link |
USA |
| SendGrid |
Email communications |
Email address |
Link |
USA |
7. Your Privacy Rights
Depending on your location, you may have the following rights:
| Right |
Description |
How to Exercise |
Response Time |
| Right to Access |
Request copy of your data |
Account settings / Email |
30 days |
| Right to Rectification |
Correct inaccurate data |
Account settings |
15 days |
| Right to Deletion |
Request data deletion |
Contact support |
30 days |
| Right to Restrict |
Limit data processing |
Privacy settings |
15 days |
| Data Portability |
Receive data in portable format |
Account settings |
30 days |
| Right to Object |
Object to processing |
Privacy settings |
15 days |
| Withdraw Consent |
Withdraw previously given consent |
Account settings |
Immediate |
| Lodge Complaint |
File complaint with authority |
Contact DPA |
As per law |
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children:
| Aspect |
Policy |
Action Required |
| Age Restriction |
Services only for 18+ years |
Age verification at signup |
| Child Data Discovery |
Immediate deletion if discovered |
Report to support |
| Parental Controls |
Parents can request deletion |
Contact with proof |
| Educational Content |
No targeted content for children |
N/A |
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own:
| Region |
Data Centers |
Safeguards |
Legal Mechanism |
| India |
Mumbai, Chennai |
Local laws, encryption |
IT Act, 2000 |
| Singapore |
Singapore |
PDPA compliance |
Contractual clauses |
| United States |
Virginia, Oregon |
Privacy Shield (where applicable) |
SCCs |
| European Union |
Frankfurt, Dublin |
GDPR compliance |
Adequacy decisions |
10. Data Retention
We retain your personal information for different periods based on the purpose:
| Data Category |
Retention Period |
Reason |
After Deletion Request |
| Account Information |
Active account + 3 years |
Service continuity |
Deactivated |
| Booking Records |
7 years |
Tax, legal compliance |
Anonymized |
| Payment Data |
As required by law |
Financial regulations |
Archived securely |
| Communication Logs |
2 years |
Customer service |
Deleted |
| Usage Analytics |
12 months |
Service improvement |
Aggregated only |
11. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be notified:
| Version |
Date |
Changes |
Notification Method |
| 3.0 |
Feb 24, 2026 |
Updated cookie policy, GDPR compliance |
Email, site banner |
| 2.0 |
Jan 15, 2025 |
Added CCPA rights, international transfers |
Email |
| 1.0 |
Mar 10, 2024 |
Initial privacy policy |
Site notice |